Whatever questions you have about using 9800 — bonuses, payments, registration, security, or gaming — you'll find clear, detailed answers all in one place.
7 results found in total
If you can't find your answer here, reach out to our support team
Go to SupportNo results found for your search.
Please try a different keyword or contact live support.
Signing up on 9800 is quick and straightforward — the entire process takes under 2 minutes. Here's what you'll need:
Absolutely! The 9800 website is fully optimized for mobile browsers — that's mobile-first design. Whether you open 9800.onl on Chrome, Firefox, Safari, or Samsung Browser on your Android or iPhone, you'll have complete access to all games, betting, deposits, and withdrawals.
That said, the app does offer a few extra perks: instant offer alerts via push notifications, biometric login, battery-efficient performance, and offline scorecard viewing. But you won't miss out on anything by using just the browser — all games, bonuses, and payment methods work exactly the same.
All your betting records and financial transaction history on 9800 are saved within your account. To find them:
Records from the last 90 days are typically available directly. For older data, contact support — all records are retained.
90-Day HistoryWhen you receive your winnings depends on which stage you're referring to:
Added to game balance: Winnings from slots or crash games are credited to your 9800 wallet instantly — no waiting required. For Sports Betting, funds are credited as soon as the match ends and the result is confirmed.
Mobile Wallet Withdrawal: To transfer funds from your 9800 wallet to bKash/Nagad/Rocket, submit a withdrawal request. For KYC-verified accounts, this typically takes Within 5–30 Minutes the funds will arrive. During peak hours or for amounts over ৳1 lakh, it may take up to 24 hours.
Simply registering isn't enough to claim the 9800 welcome bonus — you'll need to take one extra step. But the process is very simple:
The welcome bonus is valid for 7 days from registration. If no deposit is made within this period, the bonus offer will expire.
Up to ৳5,000 Bonus 7-Day ValidityIf a match is cancelled or suspended mid-game, your bet is settled according to 9800's official rules. How it's resolved depends on the situation:
If a match is fully cancelled: Your full stake is refunded to your 9800 wallet — typically within 24 hours of the cancellation announcement.
If suspended after a certain amount has been wagered: If sufficient play has occurred (e.g., the minimum number of overs in cricket), the result may be determined using the Duckworth-Lewis method or a similar approach.
In a Parlay/Accumulator: Cancelled match legs are given odds of 1.00, and the remaining selections are evaluated accordingly — as if that leg never existed.
Enabling two-factor authentication (2FA) on 9800 means that even if someone knows your password, they still can't access your account — because every login requires an OTP sent to your phone. Steps to enable it:
To disable 2FA, follow the same process. If you lose your phone or change your number, contact 9800 Support to verify your identity and recover your account.
Extra Security SMS OTPWhy millions of Bangladeshi players choose 9800
Deposits to bKash, Nagad, and Rocket are instant. Withdrawals are usually completed within 5–30 minutes. Bank transfers are also supported.
5–30 Minutes9800's support team speaks Bengali and is available via live chat 24/7, every day of the week.
Help in BengaliYour account is protected with SSL 256-bit encryption, 2FA support, and real-time session monitoring.
SSL SecuredFrom welcome bonuses to daily login rewards and weekly cashback — regular players at 9800 are always rewarded.
Daily Rewards1,000+ slots, Live Casino, crash games, lottery, and Sports Betting — there's something for every type of player.
1,000+ GamesApp or browser — however you play, 9800 is fully mobile-optimized. Fast and smooth on both Android and iOS.
Android & iOSFind answers to your 9800 questions right here on this FAQ page — before reaching out to support. We want every user to be able to resolve their queries independently.
Type a keyword into the search bar above — such as "bonus", "withdrawal", "OTP", or "match" — and relevant Q&As will appear instantly. You can also filter by topic tab: Account, Payment, Bonus, Betting, or Security.
If you can't find your answer in the FAQ, don't worry. 9800's live chat support is available 24/7. Bengali-speaking support agents typically respond within 5 minutes. Simply log in to your account, click the live chat icon, and ask your question.
When contacting support, have your registered phone number and a brief description of the issue ready. This helps resolve things faster.
Our expert team is always here for you
Registration on 9800 is free. Get a 100% bonus on your first deposit — and download the app to play from anywhere.