Fun is at the heart of gaming — that's what 9800 believes. We want every player to enjoy themselves, stay in control, and never let gaming become a source of problems. That's why we offer a range of tools, guides, and support.
Important: Gaming is for entertainment only. Do not use gaming as a way to recover lost money. This platform is strictly for users aged 18 and above.
Tools 9800 gives you to stay in control
You decide how much to deposit daily, weekly, or monthly. Limits take effect immediately. If you want to raise your limit, a 72-hour cooling period applies.
Takes effect immediatelySet how long you want to play before you start. When the time is up, 9800 will alert you and can automatically log you out if you choose. Avoiding long sessions is the first step toward healthy gaming.
Time ManagementSet your own maximum loss limit per day or per week. Once you reach that limit, 9800 automatically pauses your betting. It's the most effective way to protect your wallet.
Budget ProtectionNeed a break? You can take a voluntary gaming break anywhere from 24 hours to 30 days. Your account stays active during this time, but you won't be able to place any bets or play games.
1 Day – 30 DaysFeel like you need a long break from gaming? Activating self-exclusion closes your account for a minimum of 6 months, during which all promotional communications are also paused.
6 Months – PermanentDedicated members of 9800's support team are trained to help with responsible gaming concerns. You can speak to them confidentially via live chat — no judgment, ever.
Available 24/7Answer the questions below honestly — this isn't a test, just a moment to check in with yourself.
If you answered "Yes" to any of the questions above, Pause for a Moment. Struggling doesn't mean weakness. Reach out to 9800 Support — all conversations are completely confidential.
Responsible gaming means enjoying the experience while knowing your limits — and sticking to them. Millions of people play on 9800 every day, and the vast majority treat it as entertainment, much like going to the cinema or dining out. For some, however, gaming can become a problem, and identifying that early and offering help is at the heart of 9800's responsible gaming programme.
Healthy gaming has clear signs: playing within a set budget, keeping your cool after a loss, being able to stop without difficulty, and not letting gaming interfere with family or daily responsibilities. 9800 wants every session to end with exactly that feeling.
9800's responsible gaming program isn't just a page we put up to tick a box. Our algorithms continuously analyse gaming patterns — and if a user shows signs of problematic behaviour, such as large deposits immediately after a loss, lengthy late-night sessions, or a sudden spike in bet sizes, the 9800 team reaches out to that player directly and offers support.
We know it can be hard to come right out and ask, "Do you have a gambling problem?" That's why our support team approaches these conversations with care and warmth — never judgment.
Taking a self-exclusion or cooling-off period isn't a sign of weakness — it's proof that you're in control of your own life. 9800 always respects that decision and supports you every step of the way.
Is someone in your family gaming excessively? 9800 works with parents and family members too. Reach out to us and we'll review the account in question and help take the necessary steps. When it comes to your family's well-being, 9800 is always in your corner.
If you notice these signs, don't wait — act now. The sooner a problem is identified, the easier it is to address.
Chasing losses — playing again in an attempt to recover what you've lost — is the most dangerous cycle of all. It only makes things worse, never better.
Playing for hours late at night or sneaking in sessions during work hours is a clear sign that gaming has crossed a line.
If you've been hiding or lying to your loved ones about your gaming, deep down you already know something isn't right.
Dipping into savings, borrowing money, or cutting back on household expenses to fund gaming is a serious warning sign.
Feeling irritable, restless, or empty when you're not gaming is a sign of psychological dependence.
Setting up a self-limit or cooling-off period on 9800 takes just a few minutes
Log in to your 9800 account
Click the profile icon in the top right corner
Find the "Responsible Gaming" option in the menu
Deposit limits, cooling-off, or exclusion — whichever you need
Enter the duration or amount and confirm
Limits take effect immediately — a confirmation SMS will be sent
We don't just offer games — we genuinely care about every player's life. These commitments are the foundation of 9800.
Use responsible gaming tools, stick to your budget, and make every session an enjoyable one. 9800 is always here for you.
Common Questions About Betting & Payments
Minimum bet amounts at 9800 vary slightly depending on the game type. Slots can usually be spun for as little as ৳10 — quite affordable by Bangladeshi standards. Crash games (such as Aviator or Turbo Game) start from ৳10–20. Live Casino tables may require a minimum of ৳50–100 depending on the table. Sports Betting starts from as low as ৳20. The bottom line: at 9800, you can enjoy gaming without risking large sums — and that's one of the biggest advantages of responsible gaming. A smaller budget doesn't mean less fun.
Withdrawing from 9800 is straightforward. Log in to your account and go to the "Withdrawal" option. Enter your mobile wallet number (bKash/Nagad/Rocket) and the amount — minimum ৳200. Once confirmed, your request is processed immediately. For KYC-verified accounts, funds typically arrive within 5–30 minutes. During peak hours or for larger amounts (over ৳1 lakh), it may take up to 24 hours. If you haven't completed KYC yet, you'll need to upload a photo of your National ID before your first withdrawal — approval usually takes within 30 minutes. Withdrawals at 9800 are never cancelled or held up without reason — everything is transparent.